Policy Statements

The school shall have a fair and reasonable Late Payment Policy for any payments made.

The School adopts the Late Payment Policy as per Clause 1.4 of the Student Contract as set out by CPE.

The Late Payment Policy shall be clearly communicated to all its students via the website, student contract and student manual.

The Late Payment Policy shall be clearly explained to all students and prospective students.

 The School shall regularly review the Late Payment Policy to ensure it remains fair to students.

Late Payment Policy

All course fees must be paid before or by the scheduled due dates which are reflected in Schedule B of the Student Contract. The School considers payment made 5 days after the schedule due date(s) in Schedule B (as per the Student Contract) as late. Access to the course may be revoked if payment is received 5 working days after the scheduled due dates. Failure to comply may lead to withdrawal of student’s enrollment. The School reserves the rights to make amendments to the terms and conditions of the policy. All decisions of the School’s Management are final.

Refund For Withdrawal Due To Non-delivery Of Course

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

• It does not commence the Course on the Course Commencement Date;

• It terminates the Course before the Course Commencement Date; 

• It does not complete the Course by the Course Completion Date; 

• It terminates the Course before the Course Completion Date;

• It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline set by CPE; or

• The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund For Withdrawal Due To Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.

Refund During Cooling-Off Period

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Process

In the event of any refunds that are to be made, students are to contact the Delivery & Student Success Team and they will proceed to fill up the Student Request Type Form using the link given.     

Any supporting documentations that are required to process the refund request must also be submitted along with the Refund Request Typeform.

Reasons for Refund must also be clearly documented in the Refund Request Typeform.

Note: Students under the age of 18 years old are to obtain parent’s / legal guardian’s consent in writing for course transfer / withdrawal / deferment / refund request.

Upon receipt of any Refund Request Typeform (including supporting documents if any),the Delivery & Student Success HOD will decide on the refund. This is to be done within 3 working days upon receipt of the Refund Request Typeform (based on the date of application). Upon approval of the refund request, the Delivery & Student Success Team will reach out to the student to inform them of the outcome.

The Delivery & Student Success Team is to refer to the Standard Student Contract details to establish if a refund is to be made to the students.

The Delivery & Student Success Team will work out a Refund Amount (if any) based on the Refund Policy as stated in the Standard Student Contract. This amount will be indicated on the Refund Request Typeform.

Upon establishing of Refund Amount, the Delivery & Student Success Team is to seek the approval of the Delivery & Student Success HOD as part of Management Approval before the Refund Amount can be disbursed.

Upon Management Approval of Refund Amount, the Delivery & Student Success Team is to pass the Refund Request Form to the Finance Manager for final processing. 

After tabulation of the refund amount, the Finance Manager will disburse the refund amount to the student within 7 working days from the date of receiving the Refund Type Form Request.

The policy on course transfer/ withdrawal / deferment:

• The entire transfer / withdrawal / deferment process, from date of application to notifying student of final outcome (including internal appeals), should not be more than 4 weeks. If the final outcome is not in favor of the applicant and applicant do not accept the results, respective staffs are to handle each situation according to UpGrad’s dispute resolution policy.  

• A student who requests for an internal course transfer within UpGrad must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts. The Refund Policy shall apply unless as otherwise agreed between the School and the Student.

• All request must be made in writing. Verbal notice is not accepted.

• The student must also fulfil all the admissions criteria of the new course and will be subjected to the School’s student selection and admission procedures. 

• Students under the age of 18 years old are to obtain parent’s / legal guardian’s consent in writing for course transfer / withdrawal / deferment request. 

• A student who withdraws from UpGrad to enroll with another school (i.e. discontinues all its courses with the school) shall be deemed to have withdrawn from UpGrad and the refund policy and procedures shall apply.

• Failure to pay the applicable course fee may result in withdrawal of the student’s access to a Program.

• Owing to certain exceptional circumstances, if upGrad has granted a student access to a Program pending payment, and upGrad does not receive payments within the stipulated time periods, upGrad may, at its own discretion, withdraw the student’s access to the Program without giving any prior notice.

• upGrad provides the opportunity for the student to defer to another cohort, subjected to the individual course policies.

upGrad Institute Post Graduate Diploma Courses

Deferral Policy: (Pre- Program Commencement)

If a student, due to unavoidable circumstances, is unable to commence with the cohort and requests for a deferral before the cohort starts, upGrad provides him/her with an opportunity to get deferred to another cohort. 

Deferral Policy : (Post- Program commencement)

• If a student is facing severe issues in dedicating time to a course, upGrad provides them an opportunity to defer to another batch.

• A student can request a deferral only once and to one of the scheduled cohorts to start in  the next 1 year from the batch start date of the initial batch the student enrolled for.

• Student will be required to pay a deferral fee of 10% of the total course fee + Taxes if any along with the differential program fees between the two cohorts

• The deferral request will be approved once the deferral fee is paid. 

• Till this is completed, the student will be assumed to be continuing in the same cohort. The student has 7 days (including holidays and weekends) from the date of deferral request to  make the payment of the deferral fee post which the deferral request will expire, and the  student will continue as part of the current cohort. If the student completes the deferral payment, the student’s login will be disabled, the student  will leave the deferred cohort and the student will start learning on the new cohort post the last  course that was graded in the deferred cohort. All grades and progress till that course will be carried forward as it is to the new cohort. For clarification, the grades of the graded courses will be carried forward. 

• The deferral can only be requested during the batch for which the student has enrolled is ongoing. Once the batch has completed, deferral requests shall not be entertained. For clarification, the batch completion here shall mean the “last grace deadline” as communicated  by upGrad.

*The deferral fee is defined as 10% of the TOTAL course fee. This is irrespective of the discount/scholarship that a student would have received. The deferral fee is payable based on the course fee at the time of the enrolment of a student. The policy also states that if the price has been increased and if a student is deferring to a cohort with increased price, then they need to pay the differential fee for the new cohort along with the deferral fee.

Master of Business Administrator (Deakin University)

Deakin University allows students to request for deferment only once and to either of the scheduled cohorts to start in the next 1 year to either of the next two consecutive cohorts from the start date of the initial batch in which student was originally enrolled for.

• The referral request should be raised before the deadline of the first course assessment. For requests raised after, the student will have to re-sit the unit and deferral will be applicable for the next unit.

• To defer the enrolment, the learner shall be required to pay a deferral before the deferral can be approved.

• The student has 7 days (including holidays and weekends) from the date of the deferral request approval update (received from the upGrad team) to make the payment of the deferral fee or to request a waiver of the deferral fee, after which the deferral request will expire and the student will continue as part of the current cohort.

• The deferral request will not be approved until the deferral fee is paid or it is waived by upGrad. Until the deferral request is approved the student will be deemed to be continuing in the same cohort. On resumption of study, the student will be responsible for paying the differential Course fees between the two cohorts (if any).

*The deferral fee is subjected to fluctuating exchange rates and University’s changes.

Executive Post-Graduate Program in Data Science and Machine Learning / Professional Certificate in Data Science and Business Analytics (University of Maryland)

University of Maryland allows students to request for deferment only once and to one of the next four scheduled cohorts of the same program within one year of the start of the program. 

• The student will be required to pay a deferral fee of 10% of the total course amount fee + Taxes if any along with the differential program fees between the two cohorts

• The deferral request will be approved once the deferral fee is paid.

• Till this is completed, the student will be assumed to be continuing in the same cohort.

• A learner will not be allowed to defer if they are failing or bound to fail in a course. Since all the grades obtained until the time of deferral are carried over to the batch that a student refers to, the deferring will not help the student complete the program.

• Communication of the School’s transfer, withdrawal and deferment policy and procedures will be through the Student Manual and School’s official website, and orientation programme materials to all students.

Conditions for granting of Transfer, Withdrawal and Deferment:

• All outstanding fees must be settled prior to request for withdrawal and/or transfer.

• For transfers, students must fulfil the admission criteria of the new course and will be subjected to the School’s student selection and admission procedures.

• A student can request for deferral to any of the cohorts starting in the next 3 months from the start date of the initial batch in which the student was originally enrolled for. For the pre-course deferral request, no additional charges shall be levied.

• For post-course commencement deferment, if applicable, the student will be required to pay a deferral fee of 10% of the total course amount fee + taxes if any along with the differential course fee between the two cohorts. The deferral can only be requested during the batch for which the student has enrolled is ongoing. Once the cohort is completed, deferral requests shall not be entertained.

• Students are to contact the Delivery & Student Success Team regarding Course Transfer / Withdrawal / Deferment and fill up the Typeform using the given link. Students are required to state the specific reason for request and submission of any supporting documents and adhering to the process as stated in the Course Transfer, Withdrawal and Deferment Procedures. 

• UpGrad’s appointed staff is to establish the reasons for a transfer / withdrawal / deferment with the student  before the application can be processed.

Conditions for Refund

UpGrad’s Refund Policy shall apply for all qualified refunds. Students are to refer to UpGrad’s Refund Policy and the Standard Student Contract for further details.

Student Pass Status

For Course Transfers / Deferment

• For Student’s Pass holder, course transfer/ deferment is subject to ICA’s approval of the new Student’s Pass.

• In the event that an application pertaining to transfer is rejected by ICA, the following scenario will happen:

  • Student can choose to continue studying with the current course 

  • Appeal to ICA 

  • Withdraw from current course and Student’s Pass is to be cancelled within 7 days.

• All transfers will be processed via ICA’s Solar+ System.

For Course Withdrawals

Student’s Pass holder is required to submit his / her and Student’s Pass to the School for cancellation of Student’s Pass with ICA.

The official feedback channel for students would be via Email and the following steps would cover any such feedback received:

• Students are to approach the Delivery & Student Success team through the feedback form if he/she would like to provide feedback to the School or like to complain about the School.

• The student will receive an acknowledgement of the complaint within 3 days from the Delivery & Student Success Team.

• The complaint will be reviewed by the Operations Director and discussed with the relevant parties. A formal investigation will be carried out if necessary.

• A solution will be proposed within 7 days of receiving the complaint.

• If the stakeholder is still not satisfied with the outcome / decision, he / she will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb).